Account and privacy

Request account deletion

You can ask us to delete your 360MB Rewards account and the personal data linked to it. This applies to your individual account and any corporate access linked to the same sign-in.

1. In the app, open My profile → Account and privacy → Request account deletion. Confirm the request to record it securely while signed in.
2. If you cannot sign in, email us from the address associated with your account. Include “Account deletion request” in the subject and tell us which account you want removed. Do not send a password or identity document by email.
3. We will verify ownership, review active bookings and organisation responsibilities, and explain any records we must retain for legal or accounting reasons before completing the request.

Submitting a request does not immediately remove your account. You can continue using it while the request is reviewed.